Trilogy
HAIR LOUNGE
Policies & FAQs
Running late?
We understand that life happens! If you're running late for your appointment, please give us a call to let us know.
If you arrive more than 10–15 minutes late, your service may need to be adjusted , shortened or cancelled to accommodate our schedule and ensure we stay on time for our other guests.
Thank you for your understanding and for helping us respect everyone's appointment time!
Need to reschedule or cancel your appointment?
We understand that life happens and plans can change!
We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment. If a cancellation is made within this window, a 50% fee will apply. No-shows will be charged the full appointment fee.
Our stylists work on commission, meaning when an appointment is missed without enough notice, they lose the opportunity to earn income and fill that time with another guest.
These policies help us respect our stylists' time and livelihood while keeping our schedule running smoothly.
Thank you for your understanding and for supporting our small business!
Not satisfied with your service?
Your happiness is important to us!
If you're not completely satisfied with your service, please don't hesitate to reach out within 7 days of your appointment.
We will gladly assess your concerns and make any necessary adjustments or touch-ups to ensure you leave feeling happy and confident with your hair.
Our goal is always to provide you with a beautiful result and a positive experience at Trilogy Hair Lounge.
Please note: Adjustments must be related to the original service performed. Change of mind or requests for a different look may be subject to additional charges.
Return Policy
For hygiene and safety reasons, all product sales are final. We are unable to accept returns or exchanges.
If you have any questions or concerns about a product you've purchased, please don't hesitate to reach out. We're always happy to help!
Thank you for your understanding!